Reference

Legal information that protects your account

When you open an account with istanainpian, we handle your data, payment details and account access with clear rules that apply where local law permits.

Account terms apply on sign-upWithdrawal verification requiredData retained per local rules

Explore the Lobby Read FAQ

How we structure account and payment policy

istanainpian Service availability depends on jurisdiction. Users are responsible for checking local law before access.

istanainpian operates under rules that reflect Indonesia's regulatory environment. When you deposit via DANA, OVO, GoPay or QRIS, your payment is verified before funds appear in your lobby balance—this process typically takes under a minute. Withdrawals follow the same verification path: we confirm your account identity

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and linked payment method before processing the transfer back to your chosen rail. Your account remains active as long as you comply with our terms; you may request closure at any time through your account settings or by contacting support. We retain your account history and
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transaction records for the period required by local law. Depending on local law, certain account restrictions or access limits depend on local law where applicable.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH LEGAL MATTERS

How to contact us about account policy

Live chat Reach our support team through the chat icon in your account lobby. Available 24/7 for questions about your account status, legal terms or withdrawal policy.

Email support Send detailed account or legal questions to our support email. We reply within 24 hours with clarification on terms, data handling or account restrictions.

Account settings View your account closure option, payment history and data export request directly in your account settings menu under Privacy & Security.

SECURITY & DATA HANDLING

How we protect your account and information

Payment verification

Every deposit and withdrawal is verified: we match your DANA, OVO, GoPay or QRIS account name to your istanainpian profile before funds move. This step protects you and us from fraud.

Data retention

We keep your account data for the period required by local law and our operational needs. You can request a copy of your data or deletion of non-essential information via your Privacy settings.

Account access control

Your login credentials and two-factor authentication (when enabled) are encrypted. If you forget your password, we verify your identity through your registered email or phone before resetting access.

Cookies and tracking

We use cookies to keep you logged in, remember your lobby preferences and detect unusual account activity. You can manage cookie settings in your browser or our privacy dashboard.

Policy changes

If we update our legal terms, we notify you via email at least 30 days before the change takes effect. You can review updates in your account notifications or contact support for clarification.

Account closure

To close your account, go to Settings > Account & Security > Close Account. We will process your request within 5 business days and refund any remaining balance to your linked payment method.

Frequently asked questions about istanainpian policy

Your account remains open indefinitely as long as you comply with our terms. If you want to suspend or close it, use the account closure option in your Settings menu. Inactive accounts do not expire or lose funds.

Go to Settings > Privacy & Security and select 'Download my data'. We compile your account history, transactions and profile information into a file sent to your registered email within 10 business days.

You can update your email, phone number and linked DANA, OVO, GoPay or QRIS account in Settings > Account Details. Some fields like your registered name depend on local law verification and may require support approval.

When you request a withdrawal, we confirm your account identity and match your withdrawal destination to your original deposit method. Verification takes 15–60 minutes; transfers via DANA, OVO, GoPay or QRIS usually land within one business day.

We retain your transaction history, account records and login activity for the period required by local law. You can view your transaction history in your Wallet at any time.

Use the 'Forgot Password' link on the login page. We send a reset link to your registered email. If you do not have access to that email, contact our support team via live chat; we verify your identity before resetting your account.

Deposit and withdrawal limits depend on local law where applicable and your account verification level. Check your account limits in Settings > Wallet Limits, or contact support for details on your specific region and payment method.

Legal information that protects your account

How to contact us about account policy

How we protect your account and information

Payment verification

Data retention

Account access control

Cookies and tracking

Policy changes

Account closure

Frequently asked questions about istanainpian policy

01 What happens to my account if I stop playing?

02 How do I request a copy of my personal data?

03 Can I change my account information after sign-up?

04 What is your withdrawal verification process?

05 How long do you keep my account history?

06 What if I forget my password or lose access?

07 Are there limits on how much I can deposit or withdraw?

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