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Terms & Conditions That Protect Your Play

When you open an account with istanainpian, you're entering into an agreement that spells out your rights, our obligations, and how we handle your deposits, withdrawals and account…

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istanainpian Terms & Conditions That Protect Your Play
GET HELP FAST

How to Reach Us About Your Terms

If you have questions about how our terms apply to your account — whether it's about a deposit hold, a withdrawal delay, or account access — we've set up multiple channels so…

Live Chat Open the chat widget in the bottom-right corner of your account. Our team responds to terms questions during lobby hours, usually within minutes. Best for urgent clarifications on payment terms or access rules.
Email Support Send a message to our support inbox with your account email and the specific term you're asking about. We reply within 12 hours, and you'll get a detailed explanation in writing that you can reference later.
Account Settings Head to your account menu, select 'Help & Legal', and you'll find a searchable Terms summary tied to your account type, region and payment method. Tap any section to see how it applies to you.
YOUR DATA & ACCOUNT

How We Protect What Matters

These terms commit us to keeping your account secure, your payment data encrypted, and your personal information handled with care.

Data Encryption

All payments — DANA, OVO, GoPay, QRIS — travel through encrypted channels. Your chip balance and account credentials are stored on secured servers that only our payment and compliance teams can access.

Payment Retention

We keep payment records for 36 months to settle disputes and comply with local banking rules. After that, transaction details are archived and no longer tied to your active account.

Account Privacy

Your gameplay history, chip balance and personal details are never shared with third parties outside our payment processor and compliance partner. We don't sell your data or use it for marketing beyond your own account.

Withdrawal Verification

When you request a withdrawal, we verify your identity by matching your account email, phone number and payment method. This protects both your account and ensures funds reach the right person.

Access Changes

If you want to update your registered phone, payment method or address, go to account settings and we'll verify the change within minutes. Any login from a new device triggers a one-time security code.

Right to Request

You can ask to see, correct or delete your account data by contacting support with your account email. We respond to valid requests within 7 days, subject to legal retention obligations.

Common Questions About Your Account Terms

No. Our terms require one account per person. If we detect duplicate accounts linked to the same phone, email or payment method, we'll close all but one without refunding the chips on the closed accounts. We do this to prevent fraud and keep your personal account secure.

Your withdrawal must go to the same payment method you used to deposit. If you deposited via DANA, your first withdrawal goes back to DANA. After one verified withdrawal to DANA, you can request future withdrawals to a different method by updating your payment details in account settings.

Deposit and withdrawal limits depend on your account status and payment method. DANA, OVO and GoPay typically allow deposits from Rp 10,000 to Rp 50,000,000 per transaction. QRIS may have different caps. Check your payment screen before depositing — it shows your real limit for that method.

Once you request a withdrawal and pass verification, DANA, OVO, GoPay and QRIS transfers usually arrive within 1-4 hours. Bank transfers may take up to 24 hours depending on your bank's processing. We send you an email confirmation the moment your withdrawal is initiated.

You can request permanent account closure through your settings menu under 'Account & Security'. We'll freeze your balance for 7 days while we check for pending withdrawals or disputes. After that period, your account is closed and your remaining chip balance forfeited unless you have an active withdrawal pending.

Access and eligibility depend on local law. Where local law permits, these terms apply to your account worldwide if you registered with an Indonesia phone or address. If you're in a region where our service isn't available, your account access may be restricted or your balance frozen until you verify your location.

Contact our support team within 30 days of the transaction with your account email and transaction ID. We'll review your deposit record and work with your payment provider to investigate. If we confirm an error, we'll reverse the charge or issue a credit to your chip balance within 7 days.

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